Using Your Dress
Your keepsake is made from your personal materials (dress fabric, lace, beading, etc.). We handle your gown with care, but materials can have age-related wear and delicate areas. Lace can snag, tulle can tear, satin can pull—these risks come with real garments.

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Cutting Is Permanent
Keepsakes require cutting and reshaping fabric. Once production begins, materials cannot be returned to their original form.

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Shipping Your Materials to Us
You are responsible for shipping your materials to Old Soul Bridal. Package securely and include your name + order number inside the box. We strongly recommend tracking (and insurance for irreplaceable items). We are not responsible for loss or damage while materials are in transit to us.

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Leftover Fabric Choice: Return or Donate 
After your keepsake is complete, you may choose to have remaining fabric returned or donated (when applicable).

• If you request return, we’ll send meaningful remaining pieces back with your order whenever possible.

• If you choose donate, remaining materials will be donated to The Emma & Evan Foundation, supporting families and hospitals through bereavement care and NICU milestones.

• GET DOCUMENT

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Holding Leftovers
We can hold leftovers for 14 days after your order ships. After that, unclaimed remnants may be responsibly disposed of.