Frequently Asked Questions

We know your keepsake is more than just an item — it's a memory. Below are answers to our most frequently asked questions. If you don’t see what you need, we’re always happy to help.
 

 

💌 Ordering & Custom Process

Q: How do I start a custom keepsake order?
A: You can start by ordering via our Etsy shop

Q: What can you create from my dress?
A: We can make keepsake, bridal combs, barrettes, belts, custom shadow boxes, lockets, charms, and a variety of Christmas ornaments. We’re always happy to work with your unique idea!

Q: Do I need to send the entire dress?
A: Not necessarily! Depending on your order, we may only need select panels or embellishments. We’ll confirm once we know what you’d like made.
 

 

📦 Shipping & Materials

Q: How do I send my dress or fabric to you?
A: We’ll provide easy-to-follow instructions once your order is placed. We recommend tracking your package for peace of mind.

Q: Will I get the leftover materials back?
A: Yes, if you’d like the remaining fabric, lace, or embellishments returned, just let us know! We’ll prepare a separate package and provide the cost of return shipping, which will be your responsibility. Alternatively, you’re welcome to donate the leftover materials to an angel gown organization we partner with.

 

⏳ Timelines & Fulfillment

Q: How long will my keepsake take?
A: Most orders are completed within 4–6 weeks from the time we receive your materials. Rush orders may be available — just ask!

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💳 Payment & Policies

Q: Where do I place my order?
A: All transactions are completed through our Etsy shop, where you can see reviews, policies, and securely check out.

Q: Do you offer returns or exchanges?
A: Due to the custom nature of our work, all sales are final. However, if there's a problem with your order, please reach out — we truly care.