Privacy Policy

Effective Date: January 15, 2026

Old Soul Bridal (“Old Soul Bridal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Information We Collect

We may collect the following types of information:

Information you provide to us

Name, email address, phone number (if provided)
Billing and shipping address
Order details and personalization requests (including notes entered at checkout)
Photos, messages, and other content you send to us
Information related to customer-provided materials (such as wedding dress fabric shipped to us)

Payment information
Payments are processed through third-party payment processor(s). We do not store full credit card numbers. Your payment details are handled by the payment processor under their privacy policies.

Automatically collected information

Device and browser information
IP address and approximate location
Pages viewed and actions taken on our website
Cookies and similar technologies (see Section 6)

2) How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your order (including questions, updates, and shipping)
Provide customer support
Improve our website, products, and services
Prevent fraud and protect the security of our business and customers
Comply with legal, tax, and accounting requirements

3) How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties only as needed to operate our business, such as:

Website platform and hosting (e.g., Wix)
Payment processors (to accept payments)
Shipping carriers (to ship your order and provide tracking)
Email/communications providers (to send order updates and respond to inquiries)
Service providers supporting operations (IT support, accounting, etc.)

We may also share information if required to comply with the law, enforce our policies, or protect our rights and safety.

4) Customer Photos and Testimonials

If you send us photos of your keepsake or leave a review/testimonial, you grant Old Soul Bridal permission to use that content for business purposes (such as on our website, marketing, or social media), unless you notify us in writing that you do not want your content used.

If you want a photo or testimonial removed, contact us at hello@oldsoulbridal.com and we will make reasonable efforts to comply.

5) How Long We Keep Information

We keep personal information only as long as necessary to:

Fulfill orders and provide customer support
Maintain business records for tax/accounting purposes
Meet legal requirements
Retention periods vary depending on the type of information and applicable laws.

6) Cookies and Analytics

We use cookies and similar technologies to:

Keep our website working properly
Remember preferences
Understand how visitors use our site (analytics)

You can control cookies through your browser settings. Disabling cookies may impact certain site features.

7) Your Choices and Rights

Depending on where you live, you may have rights to:

Request access to the personal information we have about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing emails (using the unsubscribe link, if applicable)

To make a request, contact hello@oldsoulbridal.com. We may need to verify your identity before completing certain requests.

8) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

9) Security

We take reasonable steps to protect your information. However, no method of transmission or storage is 100% secure. Please use caution when sharing personal information online.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies directly.

11) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12) Contact Us

If you have questions about this Privacy Policy, contact us:

Old Soul Bridal
Email: hello@oldsoulbridal.com
Location: Montana, USA